Little Crafters Craft Workshop Terms & Conditions, Policies & Procedures
It is the parent/guardian’s responsibility to ensure the details given are kept up-to-date at all times. This is crucial for us to have all the necessary information about your child. Please take particular care when you are making a repeat booking that all information is still accurate and relevant.
Bookings
All bookings are confirmed, by email, once the booking process has been completed and payment received.
Selecting a payment type and completing the booking is regarded as acceptance of our booking terms and conditions, policies and procedures.
If you do not receive your confirmation email, please contact us immediately.
Discounts
• Sibling discount applies when one child is paying full-price.
• Make, Do & Trend cannot apply discounts retrospectively and discounts, if applicable, will be applied at the time of booking.
• Loyalty card discounts are separate to sibling discounts.
Cancellation and Refunds
In the case of injury/illness and non-attendance, refunds cannot be applied. However, if there is a waiting list and the place is filled, a refund can be offered.
Make, Do & Trend reserve the right to cancel a craft session at any time, due to unforeseen circumstances. In this instance, a full refund or date change will be given.
If we are unable to run a craft session due to Government guidance, adverse weather conditions or for the safety of staff and children, Make, Do & Trend will offer a full refund or credit for another day. We will endeavour to advise customers of any closure by means of email, text or telephone as soon as possible. The website and social media will be updated with the most up-to-date information.
If customers are unable to attend during adverse weather conditions, but the session is still running, no refund will be applicable. (Adverse weather conditions are determined by either Amber or Red weather warnings issued by the met office according to their website www.metoffice.gov.uk).
Craft Activities
All the information about a session is correct at time of printing.
Make, Do & Trend aim to run the advertised craft session but may be subject to change due to product availability or circumstances beyond our control.
Please ensure your child is wearing appropriate clothing for arts and crafts, we cannot be held responsible for damage to clothing and do provide aprons where appropriate.
Parent Supervision
Parents are responsible for their children, Make, Do & Trend cannot take any responsibility for any injuries that may occur or damage to clothing.
The sessions are set up to be self-led with adult supervision so they can dip in and out of the crafts and I will have a few extra breakaway activities they can do and hopefully some time in the garden!
The sessions will start at the advertised time and the door will remain locked until this time as we will be setting up.
Refreshments
Children are provided with a snack bowl at the end of the session to enjoy, please advise of any dietary requirements at the time of booking..
Children should have their own drink with them.
Allergy awareness: Please be aware if we have any children or adults on site who have a nut allergy, we will operate a ‘strict no nut’ policy in any food and ask that packed lunches and snacks don’t contain any nuts. We will advise you of this prior to the workshop if it is the case.
Photography and Video
Please be aware that Make, Do & Trend take photographs/videos of children the craft sessions for promotional and informational material.
To avoid identification, your child’s image will never be associated with their name in photograph or videos.
We ask for your consent indicating that your child can be included in any photographs or videos at the time of booking.
Health Policy
Illness and Isolation
• Parents are asked to keep their children at home if they have any infection. Parents are asked not to bring in any child who has been vomiting, or had diarrhoea, until at least 48 hours has elapsed since the last attack. Children should also not be brought to a craft session if they have a high temperature or infectious disease.
• Parents are asked to be considerate when returning children to a craft session following a notable infectious disease, such as Covid-19, Chicken Pox, Mumps etc, and we request that the recommended isolation period is observed. Parents will be notified by a sign in the signing out area if there are any cases of infectious diseases, such as Chicken Pox, so they may be vigilant.
Respiratory infection, including Covid-19
• Children who are unwell with such symptoms as a runny nose, sore throat and cough and/or temperature should stay at home until they feel well and no longer have a temperature. If a child has a positive COVID-19 test result they should stay at home and avoid contact with other people for 3 days after the day they took the test. After 3 days, if they feel well enough to attend and do not have a temperature, the risk of passing the infection on to others is much lower and they can return to holiday club. This is because children tend to be infectious to other people for less time than adults.
First Aid and Medication
Make, Do & Trend have been trained in based first aid. In the event of an accident, first aid will be administered to children in our care and the emergency services will be called if necessary.
Specific Needs and/or Medical Conditions
Make, Do & Trend recognises that the needs of individual children vary. It is our policy not to exclude a child and to endeavour to accommodate children with specific needs and/or medical conditions within the environment, wherever possible.
It is the responsibility of the parent/carer to record accurately any medical conditions and special needs or disabilities when completing the Booking Form, so we can discuss how best to accommodate the child and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the activities.
The needs of each child vary so decisions are made on a case-by-case basis and depend upon the level of support each individual child may require.
Behaviour Management
We reserve the right to ask to remove any child from a craft workshop where standards of conduct fall below those reasonably expected of children of that age group. On the rare occasion where parents/guardians are asked to remove their child, no refund will be issued.
We operate a strict no-bullying policy and all children are encouraged to report such incidents to us.
Equal Opportunities and Child Protection
Make, Do & Trend supports equality and welcomes all children, regardless of their gender, ability, race or religion.
Our craft workshops aim to provide equality of opportunity for all children in our care and take positive actions to eliminate discrimination.
All staff working with children have a duty in law to act if they consider a child is at risk or makes a disclosure.
Parent/Guardian Involvement and Feedback
We want to maintain a positive relationship with parents/guardians at all times and we always appreciate feedback about the workshops. If you have concerns or suggestions, please tell us.
Any concerns, please email Kirsty at info@makedoandtrend.co.uk.
Privacy Notice
Make, Do & Trend is committed to protecting your privacy. Our Privacy Notice explains our data processing practices and your options regarding the ways in which your data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at info@makedoandtrend.co.uk. A copy of the Make, Do & Trend’s Policy Statement is available on request.
Disclaimer
As parent/guardian you understand and accept that whilst all reasonable care will be taken, neither Make, Do & Trend or any person authorised by them, nor the venue at which the craft workshops take place, will be held responsible for any loss, damage or injury suffered by, or to, the applicant, how so ever caused except that such loss, damage or injury is caused by the wilful neglect of Make, Do % Trend.
Entire Agreement
These terms and conditions together with Booking Form constitute the entire agreement between us and you and supersedes all previous agreements, discussions, correspondence and representations. Any variation to this agreement must be evidenced in writing and agreed between the parties to be a variation to these terms.
Duration of Agreement: If your child attends a subsequent craft workshops, the Terms and Conditions contained in this Agreement (and the preferences you have indicated) will remain in force unless either party notifies the other of any changes via email to info@makedoandtrend.co.uk
Contact us
Email: info@makedoandtrend.co.uk
Website: www.makedoandtrend.co.uk
Telephone: 07495868847